Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law
If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Joan Allen Electronics Ltd. The collective work includes works that are licensed to Joan Allen Electronics Ltd. Copyright 2003, Joan Allen Electronics Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Joan Allen Electronics Ltd or purchasing Joan Allen Electronics Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Joan Allen Electronics Ltd or to purchase Joan Allen Electronics Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Joan Allen Electronics Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Joan Allen Electronics Ltd used in the site are trademarks or registered trademarks of Joan Allen Electronics Ltd.
This site and the materials and products on this site are provided "as is" and each brand has a difference length of warrranty. See below brands
Minelab: 3 years on all machines (except the following which have 2 years: Goldmonster1000, Go-Find series and ProFind probe series and the following which have 1 year: Excalibur II and pro-sonic module)
Quest: 2 years on all products
Kapaan: 2 years on all products
Fisher/First Texas: 5 years on all machines, 2 years for pin point probes
Joan Allen: 1 year from purchase date.
OKM: 2 years for all machines
Viking: 2 years for all machines
To the fullest extent permissible pursuant to applicable law, Joan Allen Electronics Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Joan Allen Electronics Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Joan Allen Electronics Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Joan Allen Electronics Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Joan Allen Electronics Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Joan Allen Electronics Ltd product is mistakenly listed at an incorrect price, Joan Allen Electronics Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Joan Allen Electronics Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Joan Allen Electronics Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Joan Allen Electronics Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Joan Allen Electronics Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Joan Allen Electronics Ltd.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Joan Allen Electronics Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Joan Allen Electronics Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Joan Allen Electronics Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Joan Allen Electronics Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Joan Allen Electronics Ltd in its sole discretion.
You agree to indemnify, defend, and hold harmless Joan Allen Electronics Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Joan Allen Electronics Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Joan Allen Electronics Ltd, Joan Allen Electronics Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Joan Allen Electronics Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Joan Allen Electronics Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Cancelling goods and services
PLEASE NOTE: Returning of goods must be returned in an unsold condition, failure to to do this would result in a restocking charge or refusal of refund.
The Consumer Contracts Regulations also give you key cancellation rights when you enter into contracts at a distance over the phone, online, from a catalogue or face-to-face with someone who has visited your home, for instance These cancellation rights are more generous than if you bought goods or services from a high street shop. For details on your rights when you buy from a high street shop please read the Consumer Rights Act.
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund
You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
If you choose to return the product it must be returned in it's original packaging and in a re-sellable condition. If it is not then Joan Allen hold the right to refuse the return or issue a refund.
If the retailer has offered to collect the goods, it should refund you 14 days from the date you informed it you wanted to cancel the contract. So, this means you don't have to wait for the retailer to have collected the goods to get your refund.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Refunds are only allowed back to the original payment method or in the form of a credit note for the Joan Allen shop (in store and online). eg. if you purchased the item in store and paid cash then you will be refunded in cash, if you paid online then you will be refunded online.
Refunding the cost of delivery
The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost.
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that's been broken.
The Regulations make it clear that a trader won’t be able to charge a consumer for an item where it was selected for the consumer as part of that purchasing process, rather than the consumer actively choosing to add it to their basket.
For example, retailers are not allowed to charge for an extended warranty if it was added into your basket as a result of a pre-ticked box.
If a company does charge you in this way, you are entitled to your money back.
Delivery of goods
The Consumer Rights Act, which came into force on 1 October 2015, says the retailer is responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour.
This means that the retailer is liable for the services provided by the couriers it employs - the delivery firm is not liable.
There is a default delivery period of 30 days during which the retailer needs to deliver the goods to you unless a longer period has been agreed.
If your delivery is later than agreed and it was essential that it was delivered on time, then you have the right to cancel the purchase and get a full refund.
If the delivery isn’t time essential but another reasonable delivery time can’t be agreed, you’re also within your right to cancel the order for a full refund.
Returning faulty goods
If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights.
So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of Goods Act from 1 October 2015) as you have when buying in store.
Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.
Product prices include VAT unless otherwise stated.
You can get in touch with us by visiting our Contact Us Page.
Nothing in this returns policy affects your statutory rights. Your rights under this returns policy are in addition to your cancellation rights under the Consumer Protection (Distance selling) Regulations 2000.
UK Returns policy
You can, within 14 calendar days of receiving a Product ordered from www.joanallen.co.uk return the item to us if you wish to.
Once you decide to return the Product must be returned to us unused and in the same state that it was sold to you. Please note, any labels or tags must remain intact and the product(s) should be returned in or with its original packaging.
Returning products by post
Please note: This is only applicable to online purchases.
If you wish to return an online purchase via post, please follow the instructions outlined below. Please note we do not offer pre-paid postal returns.
Ensure the product(s) is in a securely wrapped parcel.
Follow our returns proceedure which is outlined on the returns form located HERE
When do I get refund once I have returned an item?
Please allow at least 10-15 working days from posting the product back to us for the refund to reach your account (this may take longer depending on how long it takes your bank/building society to process the refund payment). You will be refunded the amount you paid for the product returned excluding any delivery charges (if appropriate).
Voucher, promotion and discount codes
If you with to return a product that has been purchased with a discount code applied to that order, you will only be refunded the discounted amount. Even if the product is no longer on offer. You will only be refunded the amount you paid for the item.
Cancellation rights for EU customers
You are entitled to cancel your contract with us as follows, regardless of whether the Product is damaged or incorrectly supplied:
You may cancel a contract at any time within 7 calendar days without any penalty and without any reason; beginning on the day after you received the Product. In this case, you will receive a full refund of the price paid for the product in accordance with our Returns Policy.
To cancel a contract, you must contact us within the 7 calendar days from when you are in receipt of your order with an attached proof of returns postage (to confirm that the product/s has been returned within the stated time). You must contact us before returning any items to discuss logistics for the return to come back to us.
Joan Allen will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
© Joan Allen Electronics Ltd